When your Contact Center matters too much to experiment
AI-first CRM & Contact Center transformations built for scale, reliability, and exceptional CX
Your CRM and Contact Center are speaking different languages
Most organizations have invested heavily in their CRM and their CCaaS platform, but the two rarely work together. Agents context-switch between systems. AI initiatives stall without clean data. Customers repeat themselves on every channel.
We exist to solve exactly this. Latitude CX bridges your CRM, CCaaS platform, and AI layer into a unified, outcome-driven architecture with the implementation horsepower and experience to get it live.
Experts in Salesforce Service Cloud Voice & Genesys Cloud CX
At Latitude, we specialize in technology consulting, designing and implementing integrated CRM and CCaaS solutions to elevate your service, and empower you to build lasting, trusted relationships. We partner with leading technology providers such as Salesforce and Genesys, to deliver integrated customer experience solution that drive your business success and growth.
Agentforce Voice & Agentforce Contact Center
At Latitude, we specialize in technology consulting, designing and implementing integrated CRM and CCaaS solutions to elevate your service, and empower you to build lasting, trusted relationships. We partner with leading technology providers such as Salesforce, to deliver integrated customer experience solutions that drive your business success and growth.
The 3 Pillar of Customer Experience Solutions
Expert consulting for designing and implementing tailored contact center solutions for enterprises.
SERVICES
Business and Technical Consulting, Professional Services and Managed Services
Understanding challenges to design, implement and manage effective contact center solutions that meet your needs.
CX TECHNOLOGY
Maximize the value of your technology investments and step up the game with AI powered solutions
Omnichannel solutions combined with the power of AI will drive more efficient operations and better outcomes.
There is no great experience without personalization. Data is the secret sauce to enable companies to be proactive and take action.
DATA & INTEGRATION
Data is the new gold and will enable your business to reach new levels
More than 200 brands trust our services
The Rise of Voice AI Agents in Customer Service
Practical Insights from 20+ Years in the Contact Center Industry
Let's work together!
Reach out to elevate your service and extend your reach.
engage@latitude.cx
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Latitude CX Inc.
GLOBAL HQ
8000 Avalon Blvd
Alpharetta - GA, USA
LATAM
Av. Dr. Cardoso de Melo, 1460 São Paulo, Brazil