Genesys announces $1.5 Billion investment by salesforce and servicenow

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Bringing your CRM and Contact Center together

Expert consulting, solution design, and implementation to elevate your service.

Our Solutions

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Contact scrable
Contact Center & Omnichannel

Leading solutions and services to create seamless experiences across the customer journey

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a person is writing on a piece of paper
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the letters are made up of different shapes
Business Analytics

Use insights from the business to take action and transform your operation

Artificial Intelligence

Embrace AI so teams will become more efficient while empowering customers to achieve more

We collaborate with leading technology provider to deliver customized solutions that tackle complex challenges, always keeping customer success at the heart of everything we do.

Simple. Fast. Integrated! Maximize the value of your Salesforce & Genesys investments.

Our Services

We bring together the best of both worlds—Salesforce, the #1 CRM, and Genesys, the leader in Contact Center solutions, to deliver customer experiences that stand out. Our unique dual-platform expertise sets us apart, enabling seamless integration, faster deployments, and smarter solutions. By speaking the language of both platforms, we help your business unlock value faster, streamline operations, and elevate every customer interaction.

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A data center with rows of servers in racks, featuring various network and power connections. Orange and black cables are visible, alongside multiple server units with indicator lights. The environment appears organized with subdued lighting.
Consulting Services

Business and Technical consulting tailored strategies so your Contact Center can deliver exceptional service.

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black smartphone near person
Professional Services

Seamless integration of contact center and CRM solutions.

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woman in black shirt sitting beside black flat screen computer monitor
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A modern, reflective interior featuring a prominent glass structure with a large percentage symbol. The space is well-lit and includes sleek, metallic surfaces along with high ceilings. People are present, engaged in activities around technology or workstations.
Managed Services

Continuous support to enhance your service delivery capabilities and uptime.

Custom Solutions

When you need to leverage capabilities beyond what the product has OOTB, our teams can develop a custom solution to meet your needs.

Tell us more about your project!

Get in touch for expert consulting and support in contact center solutions tailored to your needs.

engage@latitude.cx

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Alpharetta - GA